Cancellation & Refund Policy
At Ground Notary Services, we appreciate your time and are committed to delivering efficient and dependable online notary services. To facilitate seamless operations and effectively serve all our clients, we have implemented the following cancellation and refund policy..
Appointment Deposit
To secure your notary appointment, a deposit of $25 is required at the time of scheduling. This deposit will be subtracted from the total fee for your notary service once completed. You can make the deposit during the booking process, and your appointment will be confirmed upon receipt of the deposit.
Cancellations & No Shows
Notification of Cancellation:
If you cannot make it to your scheduled appointment, we kindly ask that you inform us at least 24 hours ahead of time. This enables us to provide the appointment slot to another client who may require our services. You can reach us by phone at 973-834-1087 or via email at groundnotarize@gmail.com.
No-Shows:
A "no show" happens when a signer misses an appointment without prior notice or cancels with less than 24 hours' notice. For the first no-show or late cancellation, the deposit is forfeited. We understand unexpected events occur, so we'll send a reminder and offer a chance to reschedule.
Refunds
Refund Eligibility:
Notary services are non-refundable once provided, including completed notarizations. Refunds may only be considered for advance payments of services not yet rendered.
Refundable Circumstances:
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Appointment Cancellation: If you cancel your appointment with at least 24 hours' notice, any payment made in advance, apart from the non-refundable deposit, will qualify for a refund.
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Service Unavailability: Should we be unable to provide the notary service due to unexpected circumstances or a problem on our part, we will issue a full refund, which includes the non-refundable deposit.
Refund Request:
To initiate a refund, please send your request via email to groundnotarize@gmail.com within three days of the original payment date. Refunds will be issued using the same payment method; kindly allow a reasonable processing time for the refund to appear in your account. Please be aware that the time it takes for the refund to show may differ based on your financial institution.
Reach Out to Us
If you have any questions or are looking to collaborate, we are here to help. Feel free to get in touch with us.
